Where are you based?
What is your return and exchange policy?
Each item is made to order so unfortunately returns can only be accepted if the item arrives damaged or the order is incorrect.
Please don't hesitate to reach out before making a purchase if you have any questions and I will be more than happy to assist you in finding exactly what you are looking for. Also, be sure to check sizing and dimensions located in the item description of each product!
What if something is wrong with my order?
If you have a problem with your order please contact me via the contact form and I'll be in touch right away to help!
Do you accept orders placed outside of the US?
Sure do! International shipping times are explained below, however if you need any specific assistance regarding international orders and what to expect, please reach out via the contact page and I can assist you!
How long will it take to receive my order?
Each item is made to order so it may take up to 2 weeks before your item is finished and ready to send out. Most items are ready to be shipped within a week, but please message me prior to ordering if you need your item by a certain date.
Items are automatically shipped using the most cost effective shipping method. If you need a priority delivery service or guaranteed international tracking please reach out and I'd be happy to get a quote for you. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If your item hasn't arrived by the expected delivery date please reach out and I will work with you to make sure your item arrives safely or is resent/refunded.
How do pre-sales work?
Sometimes you will notice an item is listed as available via pre-sale. Often popular sold out pins will be available for pre-sale while a new batch is in production. This allows those that wish to guarantee a pin in the next restock a way to do so. Pre-sales are also often open for a week or two before I do a large scale apparel restock. This allows those that wish to guarantee a certain size/ style, as a shirt will be made specifically for them in the restock. Pre-sale items are often sold at a discounted rate and/or include extra goodies like discount codes or free pins. Once a pre-ordered item finishes production those that pre-ordered are sent the items prior to them being listed online for general sale. Items available during pre-sales will include their expected ship date in the listing. While items typically finish near their expected production date, due to the sometimes unpredictable nature of manufacturing certain items, delays of 1-2 weeks may occur. Due to the nature of pre-orders if at any point prior to shipping you wish to cancel the order you may do so by sending a quick email to firstname.lastname@example.org
Any Other Sizes?
I'm currently working on getting expanded sizing for all designs and will update as soon as I am able!